6-Month Interim Contract
📍 West Midlands (On-Site, 5 Days per Week, Free Parking)
⏰ 8:30am – 6:00pm (1-hour lunch)
🚨 Immediate Start
We are seeking a confident and hands-on Operational Recovery Lead / Turnaround Manager to drive a structured service recovery programme within an outpatient pharmacy department at an outpatient Pharmacy department, inside an NHS Hospital in the West Midlands.
This is a high-priority interim appointment with senior leadership visibility. The service is experiencing operational pressures and cultural challenges. We need a strong leader who can stabilise operations, galvanise the team, and deliver measurable improvements at pace.
This role does not need to be filled by a pharmacist — however, a strong understanding of hospital pharmacy operations is essential.
This is a fully hands-on leadership position working alongside the pharmacy team daily. You will:
Lead and deliver a structured operational recovery plan
Stabilise day-to-day outpatient pharmacy performance
Improve workflow, stock management, and operational processes
Line manage staff and address performance issues
Lead cultural and behavioural change within the team
Embed clear expectations, accountability, and team cohesion
Provide regular updates to senior leadership
The ideal candidate will have:
Strong operational experience within NHS hospital pharmacy or clinical services
Experience in service recovery, turnaround, or transformation
Proven ability to improve workflow and team performance
Experience managing staff and handling performance issues
Confidence addressing cultural or behavioural challenges
Strong communication and influencing skills
Understanding of HR processes and workforce management
Experience in dispensary optimisation, stock control, or operational improvements
We are looking for someone who is:
Calm, confident and credible with staff at all levels
Practical, solutions-focused and hands-on
Comfortable having difficult conversations
Able to bring stability and motivation to a pressured environment
Visible, approachable and able to work independently
6-month interim contract (with potential extension)
On-site, 5 days per week
Free parking available
Immediate start
This is an excellent opportunity for a confident operational leader to step into a challenging environment, stabilise services, and leave a lasting positive impact on a pharmacy team.
Contact – Alex Roberts / aroberts@hg-ahp.com / 07572302937
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